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Emergency calls down in Washington County

UPDATE:

According to officials the time of restoration for 911 services is now being estimated at 10 p.m.

ORIGINAL STORY:

The Washington County Department of Public Safety said Tuesday that some Verizon landline customers were having phone issues and were unable to call 911 from their landlines.

Officials said that the 642, 746 and 747 exchanges were impacted when a cable broke. That's in parts of Fort Edward, Hudson Falls and Granville.

"I just couldn't get through," said Annette Kilmer.

Kilmer said she tried to call the post office, her doctor and her sister Tuesday morning, but didn't have an luck with her landline. She just got a busy signal. She was able to call from her cell phone.

The County Public Safety Director said that landlines from other companies, and cell phones, did still work. But the county couldn't assume everyone had a cell phone or working line.

"We're kind of a rural county and not everybody does have a cell phone," said William Cook, the Director of the Washington County Public Safety Department. "So there is a big concern out there that there may be people in need of help that may not be able to get through."

He said fire, police and EMS stations were all staffed Tuesday in case someone came in looking for help or answers.

County Officials said the latest update they received from Verizon was that the landline issue would be fixed by around 8pm.