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The Real Deal: National Grid billing error hits 40,000 customers
ALBANY -- National Grid says there was a billing error that has impacted 40,000 people in the Capital Region.
The Utility says the customers were undercharged on the natural gas side of their bills. It has decided the best way to deal with the error is to cancel the bills, recalculate them, and re-bill the customers. They say the bills were off by variable amounts depending on customer usage but most residential customers were under-billed by about $10.
Customers who have already paid the lower amount will have their account credited. If they have not already paid, they will get re-billed but there will be no late fees.
National Grid says that everyone who was impacted should have received this letter, explaining the issue: http://www.cbs6albany.com/images/2014-01-27 NMPC Gas Error Letter.pdf