Weather Alert

Accumulating snow ends between midnight and 2-3am as the Snow Storm Winds Down

Some additional bursts of moderate snowfall are likely through midnight with additional snow accumulations of 1"-3" through 2am.  Snowfall rates will rapidly diminish through early Thursday morning as the snowfall becomes light and intermittent with only a bit of patchy light snow or snow grains persisting beyond daybreak on Thanksgiving.
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Channel 6 News - Search Results

The following is an archived video story. The text content of that video story is available below for reference. The original video has been deleted and is no longer available.

The Real Deal: National Grid billing error hits 40,000 customers

ALBANY -- National Grid says there was a billing error that has impacted 40,000 people in the Capital Region.

The Utility says the customers were undercharged on the natural gas side of their bills. It has decided the best way to deal with the error is to cancel the bills, recalculate them, and re-bill the customers. They say the bills were off by variable amounts depending on customer usage but most residential customers were under-billed by about $10.

Customers who have already paid the lower amount will have their account credited. If they have not already paid, they will get re-billed but there will be no late fees.

National Grid says that everyone who was impacted should have received this letter, explaining the issue: http://www.cbs6albany.com/images/2014-01-27 NMPC Gas Error Letter.pdf
 
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