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Police Offer Customer Satisfaction Survey
ALBANY - Starting today, if you have an encounter with Albany Police, you can expect to receive a letter encouraging you to participate in a customer satisfaction survey.
Chief Steve Krokoff says it's all part of an effort spearheaded by the University of Illinois at Chicago that measures how well police departments are performing. In addition to the customer survey, there's also a survey that officers complete that rates their experience internally.
Krokoff says once data starts coming in, they'll compare the results to similar departments and make changes accordingly.