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The Real Deal: Parents questioning bus routes

Updated: Thursday, April 10 2014, 01:52 PM EDT

Troy - It's been a week since school started but parents in Troy are still frustrated with changing bus routes. 

Patrick Morris has a 13 year-old son who goes to Saint Ambrose School in Latham.  Since the father and son live in Troy, it's the Troy City School District's responsibility to bus the teen and any student who goes to private or parochial school, to and from each day.  "I called, I can't tell you how many times, countless times and the transportation office never answered any of my voice-mails," says Morris. 

Other parents told him to expect a postcard before school started with a time and location for drop-off and pick-up but Morris says, that postcard never came, so he just took a guess.  "All of us (parents at the bus stop) kind of looked at each other like, what's up with this? and everybody had said they didn't get any of the cards either," Morris says. 

Morris and his son live in the Washington Park neighborhood of Troy, the bus has arrived at a different time every day since school started.  Twice, the bus has been so late that Morris' son was late to homeroom. 

Troy Superintendent Dr. Brian Howard tells CBS6 that the postcards did go out to all city parents a week before the start of school.  There have been some issues with pick-up and drop-off times but the district is working to correct them.  Dr. Howard also says the school buses all have GPS tracking devices on them and the district is monitoring times to make sure drivers are hitting the mark. 

"I understand that there are bugs that you have to work out but on the district's part there was no, "gee... we're sorry this happened, we're going to do the best we can to try and take care of it" if they were thinking that they certainly weren't communicating it to the parents, says Morris. 


The Real Deal: Parents questioning bus routes

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