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The Real Deal: Moving Company Operating Without State Authority

Updated: Friday, August 2 2013, 09:24 PM EDT
WATERVLIET -- If you need help moving, chances are you'd open up the phone book
and call around to get some quotes.  That's exactly what one local couple did,
only to run into a handful of issues with the movers they hired.
 Courtney Kokowetz and her fiance Josh are starting a new life together.
 The couple is getting married this weekend and just recently moved into a new
apartment in Troy.  They hired Ashline Moving and Storage to help them move
their stuff from their old apartment in Watervliet.   "The washer came
into the house, that's when the washer lid was broken off," says Kokowetz, "I
didn't physically see it happen but I knew the washer lid was still attached to
it when we left," she adds.  There were some other issues with the move and when
the couple complained to the movers, they were passed off to management.  "We
called the company, we got told that if we wanted any answers from the company,
we were to put it in writing," Kokowetz says.  As the couple was putting
that letter together, they started doing a bit more digging.  They called the
Department of Transportation to file a complaint against Ashline Moving and they
were told the DOT number they provided was outdated.  "The DOT number that they
use hasn't been valid since 1997," says Kokowetz.  The New York State
Department of Transportation tells CBS6 that Ashline Moving and Storage used to
have authority to operate in the State of New York but that authority was
revoked about a year-and-a-half ago for insurance reasons.  The DOT says if
there is evidence of unlicensed moving, they can assess civil penalties and
suspend vehicle registrations.  In the phone book and online, the
address for Ashline Moving is listed as 632 3rd Avenue in Watervliet but when
CBS6's Jennifer Lewke visited that location, the building was empty.  She
tracked Ashline Moving to the owner's home which is also in Watervliet.  The
company's moving truck was parked outside on the public street.    When
reached by phone, the owner of Ashline claimed the company does have insurance
and she said she was unaware they have been operating without the proper
authority for the past year-and-a-half.  She issued CBS6 the following
statement:"The Ashline family business was established in 1920 in
Watervliet, NY and continues to be a staple in our community helping families,
businesses and schools relocate.  Over the last several years our family
retained the services of a retired NY State Department of Transportation
Compliance Supervisor to handle our filing and authority with the Department.
 Currently he is looking into this allegation.  We appreciate you bringing this
matter to our attention, as we a family business, have always strived to
maintain the utmost compliance in our industry and are proud to have maintained
one of the lowest claim rations in the industry for over 94 years."The
NYS DOT is currently investigating the situation,  Courtney and Josh say they
wish they would have done their homework before hiring and paying the company,
"what I know now, I wish I knew then...they would have never been hired,"
Kokowetz says.  If you need to hire a moving company, first ask for an
estimate and references and then check to make sure the company is licensed,
registered and insured to do business in New York before you pay them anything.   The Real Deal: Moving Company Operating Without State Authority

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Hello and thank you for stopping by The Real Deal web-page! I'm hoping you'll find some useful information here. I (Jennifer Lewke) will be updating this page daily to bring you the latest news on anything and everything that may impact your wallet. Whether it's a bad business trying to rip you off, a contractor who took your money and ran, the government wasting your tax dollars, or a telemarketer who just won't stop calling, my goal is to uncover it and hopefully prevent it from happening again!

On the right-hand side of this page, you'll see a section labled "Links" --these will all take you to websites for organizations that help protect consumers. Most of the groups have the authority to fine or shut down bad businesses so it's important to file the proper complaints to get some action.

I'm happy to look into any issue you have to get you the Real Deal. You can reach me anytime at (518) 381-4992 or by email at I hope to hear from you soon!

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