H&R Block Glitch Update
Updated: Friday, August 2 2013, 10:24 PM EDT
Update (3/19) -
we first brought you this story last week, CBS6 has heard from dozens
of local taxpayers who have been impacted by this issue. Many of the folks weâve talked to said they were promised their refunds in February and were depending on the money. They had no idea there was a problem with their return until seeing CBS6âs reports about the issue last week.
than 600,000 people are impacted by the filing error which includes
people who filed for an educational credit using form 8863 between
February 14th-22nd. When
CBS6 Investigative Reporter Jennifer Lewke, asked an H&R Block
spokesman whether the company is considering offering those impacted a
refund on the preparation fees they paid, Gene King just kept sending
this response: âWe are
resolutely focused on ensuring these returns get processed and the
impacted clients get their tax refunds as soon as possible."
answer, despite a public apology from the CEO of H&R Block, posted
on the company's facebook and twitter feed in which Bill Cobb says, âLet
me set the record straight about the form 8863 issue, we made a mistake
when the tax return was sent to the IRS when the IRS began accepting
the form, we immediately sent your returns with the intention of getting
you your refund as quickly as possible, in our zeal to move so quickly,
we missed a step.
College Students impacted by error: http://studentaid.ed.gov/about/announcements/form-8863-and-fafsa
Letter from H&R Block CEO: http://blogs.hrblock.com/2013/03/15/a-message-from-ceo-bill-cobb-on-form-8863-delay/
– If you had your taxes prepared by H&R Block this year, you may be
impacted by a software glitch that is delaying hundreds of thousands of
tax refunds. Those impacted had their taxes filed between February 14th-22nd and claimed a higher education credit using form 8863.
For the past 15 years, Jennifer Maurer has had her taxes prepared and filed at H&R block. She’s
never had a problem until now, “on my return statement it said that I
would have my money direct deposited in my bank around February 17th or
two business days thereafter, I waited and waited and the money never
showed up,” she says. When she
called the IRS she was told there was an error on her return so she
immediately called H&R Block, “I've called the local office, I've
called the 1-800-hr-block number and they just keep telling me a
district manager will return my call, I still haven't gotten a call,”
she tells CBS6.
out, Maurer is one of more than 600,000 people who filed for an
education credit through H&R Block when the software it was using
had a glitch. The problem has delayed her $6,500 refund. “My
student loans are starting to come in, I have bills to pay, rent to
pay, cars to pay for and no money to pay them.. I was relying on that
money… a guarantee on their website says if you're not completely
satisfied you don't pay us and they won't say that they're going to give
anyone their money back,” she says. Maurer is hoping the company will offer a refund on the $300 preparation fee she had to pay.
a statement on its website, H&R Block says, “We appreciate that
this issue may cause problems for our clients and we are doing
everything in our power to address the processing of these returns, we
will continue to update clients as more information becomes available.” More information can also be found here: http://www.hrblock.com/lp/public-statement-8863.html.
The IRS said in a statement on Wednesday, âtypically,
the review process for a situation like this takes up to 8 weeks. We
are taking special steps to help taxpayers. This means the IRS may need
as much as 4-6 weeks from this date to issue a refund to the taxpayer.â