Schumer wants probe of frequent flier mile claims

ALBANY, N.Y. (AP) -- U.S. Sen. Charles Schumer wants a federal investigation into complaints by consumers that they are losing millions of frequent flier miles without notice in confusing agreements.

He wants to establish industry rules for frequent flier programs that are billed as a free benefit to help attract and retain customers.

There are few restrictions on how airlines manage and redeem the miles.

InsideFlyer magazine finds the lack of consumer protections on frequent flier miles a common concern. Complaints include miles expiring without clear notice and a frequent change in the value of the miles.

The Air Transport Association, a trade group for airlines, says frequent flyer programs remain popular and that airlines try to make them appealing to retain customers.

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